Improving Efficiency and Customer Satisfaction in Your Fire Safety Business
If you want to improve your company's efficiency and customer service, you should consider purchasing comprehensive software. A product like ServiceBox can be accessed for as little as $20 per user per month, and it can perform the tasks of several administrative employees. With the program, you can store and update all your customers' data, and you can quickly create quotes or invoices on the go.
What's more, the program allows you to manage your schedule and each job. If there are any changes, they can be communicated to everyone via the mobile app. You can also create a unified online presence, which informs and entertains both existing and potential new customers. Because we offer a training program at ServiceBox, we will help you make sure all your employees are up-to-date.
Storing Customer Data 
One of the most useful features of home service software is the storing of customer data. When you take on a new customer, you can save all their details on the ServiceBox platform. Whenever one of your employees visits them or works on their account, they can update the data and make a note of any communications. If another employee works with the customer at a later date, they can simply pull up the relevant information.
You can also use customer information management software to easily track unpaid invoices and remind your customers of them. What's more, the program can schedule recurring work orders, so you never miss an appointment. By providing this level of personalized service, you will impress your customers and increase the chances of them using your business in the future or recommending you to their contacts.
Quickly Creating Quotes and Invoices
Potential customers might contact several businesses and request quotes when they need a fire risk inspection. To increase your chances of landing the contract, you should use software to create quotes. ServiceBox can help you quickly put together a quote, no matter where you are. You can decide whether to show or hide the breakdown of costs, send the quote via email, and add signatures or attachments.
When you get leads with similar requests, you can easily duplicate your quotes. What's more, there is a follow-up option which allows you to keep track of your orders and jobs and reminds you to contact potential customers again. Once you've completed work for your customers, you can turn your quotes into invoices. With ServiceBox, you can accept a variety of payment methods and even send your customers a payment link via email.
Smart Scheduling
When you have a team, it can be hard to keep track of what each employee is doing throughout the day. However, good software helps you to improve your efficiency and make sure every customer is served. On the platform, you can see each employee's schedule, and you can drag and drop work orders into appropriate time slots. Your employees will then see their jobs as well as all the customer's information on their mobile devices.
If you offer emergency fire safety services, you can enable GPS tracking to assign the closest team members to the rush job. Additionally, you can split up your employees into small teams, which makes it easier for you to manage their schedules.
Managing Each Job
Turning a quote into a work order is easy on ServiceBox. You simply have to click the appropriate box, and then you can fill in the additional information and put the job in your employees' schedules. Your staff then record their billable hours on the software, and they can make notes of what work was completed. You can also implement GPS-enabled check-in and check-out to track the billable hours more accurately.
When the work is complete, you then easily turn your work order into an invoice, which can be customized. If necessary, the invoice can be emailed directly to the client, or it can be printed out.
Training Employees 
Your employees are your representatives, so you have to make sure that they understand your company's values and know how to serve your customers well. Many of the best service companies have internal training days on a regular basis, during which they discuss current issues and explore methods of improving efficiency and the service offered.
When you first start using ServiceBox, you will need to teach everyone in your company how to work with the software. We have designed a comprehensive training program that starts with administrator orientation. Once all your administrators are familiar with the program and have set it up according to their preferences, you can get the rest of the team on board and complete our training sessions for field technicians.
Creating a Unified Online Presence 
More and more customers look for contractors online, so you have to make sure your website and your social media accounts are up-to-date. The most successful online marketing strategies include posting relevant, informative, and entertaining content regularly, ideally every day.
Creating a unified online presence is easy with software because the program reminds you to publish new content on your accounts, and it allows you to schedule and automate your posts. What's more, ServiceBox can distribute your positive review to sites where people are looking for fire risk assessments, and it can do a full audit of your website to help you improve your search engine ranking.
Improving the efficiency and the level of customer service in your fire safety business is easier than ever before. With the help of home service software, you can alter and access your customer data wherever you are, quickly create quotes and invoices, keep track of your schedule and jobs, and create a unified online presence. Message us at ServiceBox to learn more or to access your free demo.
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