You can expect a world class customer service experience with ServiceBox. When you first sign up our team guides you through a step-by-step onboarding process so that you have a full, comfortable understanding of our software. Customers also inform our development team by proposing new features to us and voting on them. Thirdly, we offer a very-human Help Desk for people to contact anytime they're struggling. From start to finish we want you to feel heard and cared about. Scroll down to learn more about 1. our Onboarding Process, 2. the Feature Request Page, and 3. our Help Desk.
Some companies fear the prospect of implementing a new software. At ServiceBox we take your success seriously, and good onboarding (initial set-up) is crucial to getting you on the right path. The right hand column of this page outlines our step-by-step process for setting your company up with ServiceBox. Â Â
Like what you see? The first step is a closer look. Click the button below to make contact with us, and we'll reach out about a free demo to show you the software in action. Or keep scrolling down to learn about our Feature Request Page and customer care Help Desk.
Before committing to our software, we offer a free demo so you can get an idea of what we have to offer your company.
Once you've decided to commit, our onboarding team will lead your administrators through a one-on-one screen share orientation. During this process we help your representative learn basic workflow, choose the settings best suited for your company, co-create your templates and add your company logos. There are often two meetings with the admin, the second covering more complex functions.
Once the admins are all set up, our team provides training sessions for all field technicians and other personnel, to help them understand and become familiar with the ServiceBox workflow.
Finally, our team helps you integrate your accounting software into the ServiceBox system. Once it's set up, you can import invoices and timesheets into accounting with the push of a single button. We also help to import all previous data from your accounting software into ServiceBox.
Once your accounting system is integrated your Onboarding Process is complete...but that doesn't mean your support goes away. Our Help Desk workers remain available 24/7 to answer your questions, and our Developers will monitor your suggestions for improving the software on our Feature Request page. Scroll down to learn more about our Feature Request Page and Help Desk.
We offer customers a wide selection of features to help any company simplify their work flow and improve profitability. Click the button below to see a list of the main things our software does. Â
We Implement community-requested features! On the Feature Request page, users can either suggest a new feature or read ideas from other customers and vote for the ones they’d like to see. Our developers watch this page closely and the features with the most votes get worked on first. Tell us what your dreams are for this software!
If you need something unique, and you need it now, there is a way to jump the queue. Users can negotiate a special feature request that will be designed with your company specifically in mind.
Our Help team never stops working to make your ServiceBox experience smooth flowing and trouble-free. We have a comprehensive library of help desk articles and Loom videos to walk you through the various functionalities and Frequently Asked Questions…but if those don’t help you, just click the black “Help” button on your desktop and submit a ticket with a description of your problem. A real, living, breathing human being will contact you within 24 hours to help you figure things out. Our Help team is consistently mentioned by customers as one of their favorite things about ServiceBox.
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“The ability to add pictures to invoices. The navigating of the site is amazing. Easy to teach and we were able to develop a manual quickly. Easy to identify which work orders are not complete or require invoicing. Customer database is easy to search.”
“I like the scheduler, how it keeps me on track. It works well for tracking projects in progress, what’s been invoiced, and what hasn’t. It lets me easily convert estimates to work order and further to invoices.”
“Much more user friendly than other apps of the same design. I like that the jobs are easily navigated and that all information is conveniently stored under one job…all future maintenance is able to seethe stuff inputted by the last user.”
“My overall experience has been great, & a great program with a great team behind it, and I tell all my colleagues about it all the time. I needed a very simplified and intense work order management system to fully automate everything.”
“The ease of use is the best. So easy to create and track work orders. The job costing feature is awesome saves us so much time. The time tracker is awesome as well. When it's time for payroll everything is there.”
“It’s great to use with the HVAC and plumbing business. I love how easy the program is to use, you can jump right into it! Also, I like how it is very customizable to the company so any company can make it their own.”
“ServiceBox has changed the way I schedule! It is easy to use, keeps us organized, and is very reliable. I operate a cleaning business…I run multiple crews, and it is so easy to make changes on the fly.”
“My job became so much easier since I started using ServiceBox. I love that I can do invoicing at the same time as checking the time cards. Now it only takes me 1 day to get the invoicing done where it used to take me 2 months sometimes.”
"Amazing business tool, it saves a lot of administration time helping me focus on core business. The launch of their recent app is great, customer support is very responsive and helpful.”
“Makes timesheets easy to manage, easy to find job descriptions and leave notes for the next person to use!”
“One of the best web apps I’ve used! ServiceBox is super easy to use. User-friendly layout and great customer support. Recommend to all businesses.”
"Seamless client scheduling, work order tracking, quoting and invoicing in one place! I like the seamless system for tracking all work done on each piece of equipment and easily reference previous work and recommended work for each job site and piece of equipment.”
“ServiceBox has helped us streamline our company to perform our jobs more efficiently. It has great functionality and allows us to run our company all from one software. It allows our technicians the ability to access the job site information that they require.”
“Great software for our small refrigeration company. ServiceBox is incredibly responsive to questions or requested changes. The software is also simple and intuitive for users.”
"Amazing system! Since implementing it in our business, our sales and admin team have saved countless hours of time thanks to Service Box."
“Best service software. I typically don't review products online, but I feel that Servicebox has been one of the best investments our business has made to date…has streamlined our business and reduced admin time by a significant amount.”
“Excellent in person help which went beyond what we expected. We love the ease of use and integration with the accounting software used by our company.”
“Great product. Efficiency of payroll, invoices and collections have significantly increased.”
“You are light years ahead of your competition. So happy we partnered with you.”
"ServiceBox Is Amazing. The ability to operate on a very large scale efficiently and effectively utilizing the advanced features ServiceBox offers that most other systems don't even have, or aren't as streamlined as ServiceBox makes it."
"Easy to manage time and material…all forms are linked to the job site so we don't waste time entering the same info multiple times. With ServiceBox more time is spent working and less time on paperwork.”
“Great software. It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.”
“Great software. It has basically everything we need to make our business flow perfectly. The mobile app is great for on the road.”
Our customers love the affordability and flexibility of our software. ServiceBox is priced to ensure you see a return on your investment. We have pricing options that align with your needs whether you’re a one person service business or manage a large team in the field.
