HVAC Scheduling Software: 6 Ways It Can Make Your Business More Efficient.
Our cloud-based platform has been designed to meet the needs of HVAC businesses like yours, from customer relationship management to recurring job management. With the click of a button, our scheduling software can efficiently allocate staff and resources, send timely notifications and reminders for work, and track performance metrics. Here are 6 ways in which you can enhance your business operations using our scheduling software.
1. Optimize Your Staff Schedules
Our scheduling tool gives you a visual overview of your technicians' schedules and availability for work. When job orders are placed, you can easily allocate them with our drag-and-drop feature, where you simply drag the job order into the time slot of each technician's daily schedule. Each job is activated upon allocation, which reduces the risk of double-booking or missing a job entirely and boosts customer satisfaction.
Your technicians will see their jobs in their calendars and be able to plan their day accordingly, from time spent traveling to having the correct parts and equipment. The job requirements and work order details are automatically dispatched to their mobile device, reducing the need to contact head office for more information. If an emergency job request comes through, our in-built GPS technology allows you to find and dispatch technicians who are closest to the job location.
2. Allocate Resources Accurately
Personnel, equipment, and inventory costs add up, and inefficient allocation can waste time and add unwanted expenses to your bottom line. Our platform gives you the tools that you require to ensure that your personnel, parts, and equipment resources are effectively assigned. With integrated inventory management and job flow documentation, you'll have all the information you need to reduce waste and complete jobs efficiently.
Our scheduling software gives you the option to group your technicians into teams, so you can easily allocate jobs based on expertise and skill. Use our calendar view to see tech capacity at a glance and determine the amount of work that can be taken on. Get real-time information on inventory stocks and job requirements and allocate what is needed without second-guessing.
3. Real-Time Updates for Everyone
One common frustration with manual systems is the need to be constantly chasing updates with different people. Our platform eliminates this issue, as we have integrated all aspects of HVAC workflow management into our bespoke cloud-based software. You and your staff can be located anywhere, have different devices, and be able to see the same information in real time.
Our mobile app gives your technicians all the information they need to do their job, and they can keep head office automatically updated on progress by updating work orders and jobsite files with images and notes. Your admin team can easily create recurring work orders, complete with pre-set job lists that your technicians can see every time they open the order. Our built-in notification system will send alerts informing everyone of new work orders, job updates, and more.
4. Stay Focused With Automation
Regular, ongoing tasks can often be the most admin-heavy and time-consuming. Our scheduling software eliminates the need for paperwork with a range of conveniently automated tasks that keep everyone focused on service delivery.
Our calendar system automatically activates jobs once they are assigned to a technician, instantly giving them all the information they need. A GPS check-in and check-out system instantly completes worksheets for your technicians onsite, reducing the need for coming into head office. Techs can even send invoices to customers from the job site with the click of a button, optimizing your invoicing workflow.
5. Monitor Performance With Analytics
Instead of keeping paper trails and methodically calculating time spent on site, our platform gives you a host of analytical tools you can use to optimize your business. You can easily gather crucial metrics on business performance, from work order completion rates to total technician hours. Data is central to service improvement and, importantly, for enhancing customer satisfaction.
Our scheduling software gives you the power to pinpoint areas for service improvement, from recruitment of technicians in local areas to adjusting estimated job times based on past performance. Your teams will be able to see their performance metrics, and you'll be in a stronger position to make improvements to your business.
6. Stay Connected With Our Mobile App
We've never been more connected to each other, but it's still easy to miss a phone call or not receive an email in your inbox. Our mobile app eliminates these communication blockages, giving everyone in your business the same way to receive alerts and messages that are timely and accurate. You can access our platform with a mobile device or with a web browser.
Your techs will get automated dispatch notifications, job reminders, and head office communications promptly. Head office will quickly receive job updates, alerts, and other communications from different locations. Your team will stay connected in real-time and be ready to respond to any situation.
How To Decide if HVAC Scheduling Software Is for You
The best way to decide if your HVAC business is ready to make the switch to scheduling software is to see it for yourself. Free platform demonstrations are a great way to not only see the software in action but also be guided by an expert who can answer any questions you may have. They can also help you to better understand what parts of your business need to be streamlined and automated.
It's never been a better time to streamline your business workflow and improve your productivity with HVAC scheduling software. From easy technician dispatch to real-time alerts, our platform gives you the power to schedule and allocate resources, automate recurring tasks, and keep your team in regular communication. Get in touch with our friendly team at ServiceBox at 1-855-314-0895 to book your free platform demonstration today.
