Automating Scheduling and Dispatching in Service Industries
When working with multiple people in the field and office, keeping track of everyone can be time-consuming and frustrating. By automating these functions, you'll be able to keep everyone on the same page, streamline payroll, and provide real-time information to your customers. Automation frees up administrative time and helps you outshine the competition.We work with companies all throughout the service industry with smart, easy-to-use software capable of managing large teams flawlessly. Schedule your free demo today, and see how automating your tasks can free up time and remove unnecessary stress.
A Visual and Simple Scheduler
Eliminate any barriers between your office staff and field team with a color-coded, drag-and-drop schedule that keeps everyone on the same page. Your field team will know precisely what they have on their plates at any given time, and your administrative staff will be able to avoid scheduling conflicts and give customers real-time information.This tool also comes in handy if there's a last-minute schedule change, as everyone can see the calendar updated in real time. It eliminates any uncertainty or headaches. Since you can use color coding, you can also assign different colors to specific technicians or teams and get an instant visual snapshot of where all of your teams or technicians are, which helps you understand their work order capacity.
Emergency Job Functionality
Our software comes with GPS functionality, so your office team can quickly identify which field technician is closest to the emergency job and send them quickly. Thanks to this intuitive feature and the shared calendar, your administrative staff can make a quick decision without having to spend time on the phone or accidentally overbook field technicians.This function is a massive benefit for your customers because it gives them the peace of mind of knowing that you can get a member of their team out there quickly, accurately, and with all the information they need to know to do the job right. This functionality is especially helpful in competitive sectors where you need a differentiating benefit to stand out. Immediate and accurate customer care is one great way to do it.
Seamless Connection Between Dispatchers and Field Technicians
When dispatchers schedule work orders, the appropriate field technician gets a mobile order with everything they need to know about the customer and the job. Having all of this comprehensive information right at their fingertips allows the technician to jump right into the job and eliminates the need for further communication with the office staff. It helps them get the job done quicker and more thoroughly.Your field technicians can also invoice the customer based on the work order as soon as the work is completed. This cuts back on additional in-office paperwork and provides the customer with an instant invoice on the job site.
Exceptional Customer Service
When you're working with many technicians and multiple orders, it's easy to get to capacity quickly. Overbooking your field technicians means that some work could be pushed off, delayed, or missed altogether. This software allows you to provide exceptional customer service by being realistic about your technicians' schedules and only booking the orders they can realistically handle.It can also eliminate some call wait times, as your administrative staff can schedule orders instantly and accurately using the shared calendar and avoid having to take additional steps and contact individual field technicians. Your customers will be on and off the phone quickly and can rest assured that their technician will arrive at the appropriate time.
Scalability for Company Growth
One of the best aspects of this software is that it can work with you and your company as you grow. You can create smaller teams within the scheduler and assign a team lead to each segment so they can control their territory, sector, or specific customer base. This drilling down of the scheduling function is exceptional for companies that scale rapidly and need to handle more work, technicians, and customers.It also takes some of the burden off your lead administrative staff and gives you the ability to delegate within the organization. Putting administrative staff or field technicians in charge of smaller teams can also boost company morale and give your staff more ownership of the process.
Job Management Software Can Help Grow Your Business
Eliminate dispatching and scheduling headaches with sophisticated job management software that can grow with your business, keep your administrative staff and field technicians on the same page, and help your customers get what they need rapidly. Since customer service is the cornerstone of any service industry, eliminating any misunderstandings between administrative staff and your technicians will put you ahead of the game in your sector.Additionally, it will free up your staff to use their time to grow the business, contribute to marketing efforts, or do valuable customer outreach to solicit referrals and ensure your base is happy. Plus, this software can scale with you, allowing you to delegate parts of the scheduler to smaller teams so that everything is taken care of by the professional who is most equipped to deal with that area.
Take Your Business to the Next Level
If you work in the service industry, our software can help your dispatchers, administrative staff, and field technicians stay on the same page and give your customers the white glove service they deserve. Plus, it frees up plenty of time for you to do the important work of growing your business and doing necessary customer outreach. If it's time to upgrade, we can help. Contact ServiceBox at 1-855-453-2967 and start streamlining your business today.
