The challenge

Before ServiceBox, Full Throttle had tried a number of different software providers for scheduling. None of them seemed able to fit all of the needs the business had as it grew.

The team needed one system that could keep scheduling, customer details, quotes, work orders, technician communication, documents, pictures, and job information organized from the moment a customer called in to the time work was completed.

• Scheduling tools were not meeting every operational need
• Customer information and communication history needed to be easier to track
• Technicians needed job information in one place before arriving on site
• Quoting and site walkthroughs needed a simpler workflow
• The business needed software that could support future growth

The solution

Full Throttle chose ServiceBox to bring scheduling, work orders, technician communication, quoting, and customer management into one platform. The transition was seamless, and once the team was up and running, moving through the day became more fluid.

ServiceBox gave the office team a visually oriented schedule where they could see all activity in one snapshot, including which lead technicians were on which projects and who their helpers were.

For technicians, ServiceBox puts appointment details, work order information, documents, pictures, and navigation in the palm of their hand. They can open a work order, tap the address, and get directions through Google Maps.

The team also uses ServiceBox for prospect and customer information, notes, communication traceability, quotes, properly defined scopes of work, and pricing breakdowns without needing a separate CRM.

The results

Growth from 3 trucks to 11

When Full Throttle joined ServiceBox, the company had 3 full-time trucks. Eight years later, the business has grown to 11 full-time trucks and 12 full-time technicians.

A more fluid day-to-day workflow

From the customer calling in to scheduling, entering job details, and communicating with technicians, ServiceBox helped the team move through daily work more smoothly.

One clear view of the schedule

The visual schedule gives the team a single snapshot of schedule activity, lead technicians, projects, and helpers for the day.

Better field execution

Technicians have the details they need to execute appointments, including work order information, documents, pictures, and one-tap directions to job sites.

Built-in CRM and quoting

Full Throttle no longer needs to maintain a separate CRM. They can manage prospect and customer information, track communication notes, and issue quotes with a defined scope of work and pricing breakdown in ServiceBox.

Confidence to grow

ServiceBox gives Full Throttle the data and flexibility to understand where the business is going and keep growing without feeling limited by the software.