The challenge

Before ServiceBox, Croft Electric had already moved beyond napkins and paper work orders, but the business still needed a better way to manage a growing field team without adding more manual admin work.

Technicians needed to get schedule changes and new work orders without coming back to the office for paperwork. Office staff needed an easier way to keep everyone organized throughout the day. The team also needed timecards to close faster so payroll and billing could move more smoothly.

• Reduce paper-based coordination across the business
• Add work orders to technicians' days without office trips
• Change technician schedules on the fly
• Help field staff submit and close timecards faster
• Keep office staff, management, and technicians working from the same information

The solution

ServiceBox became Croft Electric's everyday platform for scheduling, dispatching, work orders, mobile access, and timecards. Office staff can update schedules and add work orders remotely, while technicians can see those changes from the field.

The mobile platform gives technicians access to their day from their phone. They can receive new work, manage job details, and close timecards without waiting until they are back at the office.

For Croft Electric, ServiceBox also stands out because it is easy to use, cost effective, and backed by responsive customer support. Dan Crofts shared that the team has met ServiceBox owner Jon in person, has a direct line of communication, and can reach out when they need help.

The results

25% team growth

Croft Electric had about 30 employees when they started with ServiceBox. Since then, the company has grown by approximately 25% while continuing to rely on ServiceBox to keep daily operations organized.

Less paperwork

ServiceBox has helped Croft Electric reduce a significant amount of paperwork by letting the team manage work orders, schedule changes, and job details digitally.

Remote dispatching and schedule changes

Office staff can add work orders to a technician's day without sending them back to the office. Technicians can receive changes remotely and keep moving from job to job.

Faster timecards, payroll, and billing

Technicians can close timecards from the field, even after hours or on weekends. That helps Croft Electric pay staff faster and get paid faster.

Better day-to-day organization

ServiceBox is used throughout the day by Croft Electric's office team and technicians, making it easier to stay organized and keep work moving.